Refund policy

We aim to make the return, refund, and exchange process simple and transparent for our customers.

Pre-Shipment Cancellations

Orders canceled before shipment are eligible for a full refund for any reason.

30-Day Return Eligibility

Returns and exchanges are accepted within 30 days from the purchase date, subject to compliance with our return requirements.

Defective or Incorrect Orders

If an item is defective, damaged, or incorrectly shipped, customers may request a refund or replacement.

Return Eligibility Requirements

Returned items must be unused and in resalable condition.

Original packaging is preferred.

All included items must be returned.

Tags must remain attached.

Application Process

Submit your request via email or phone with your order number and reason.

Our team will review and verify the request.

If approved, return the item using the provided instructions and return label.

Once inspected, we will process your refund or exchange.

Refund Details

Refunds are processed within 1–5 business days using the original payment method.

Shipping Cost Terms

Customers pay return shipping for non-quality-related returns.

We pay return shipping for defective items or fulfillment mistakes.

Returns are not accepted for customer-damaged or non-compliant items.

Contact Information

Please contact customer support for further assistance.